A lighter inbox.
Order updates, returns and product questions arrive with a reply already drafted.
EMAIL FIRST Ready to help
A NATURAL FIT FOR YOUR CUSTOMER EMAIL
Good support.
A little room to breathe.
Willow works in Gmail or Neo Mail, looks things up in Shopify,
and drafts replies to your customer emails. You press send.
Your store, understood.
Willow reads your Shopify orders, products and policies, so each draft carries the real answer.
A CUSTOMER ASKS
“Hi! Could you check where my order is?”
Willow’s suggested reply
Hi Maya! Order #4821 left our studio on Tuesday and is due to arrive this Thursday. You can follow it any time with the tracking link in your shipping email.
FROM YOUR SHOPIFY ORDERSSounds like your team.
Your tone. Your way of helping.
Give every answer a familiar feel.
“So sorry it wasn’t quite right! You have 30 days to send it back, and the return is on us.”
YOUR BRAND VOICE
Always your call.
Review her draft. Add your touch.
You decide what’s ready to send.
Better with every edit.
Each edit teaches Willow how your store answers. The next draft needs fewer of them.
LEARN→DRAFT→REVIEW
FROM INBOX TO FIRST DRAFTGreat teammates
Great teammates
learn on the job.
Three steps, starting with
the inbox you already use.
01 Bring your inbox +
Connect Gmail or Neo Mail and pick the folders Willow may read, such as a customer service folder. Your past replies there show her how your team answers.
02 Show her your way +
Connect Shopify so Willow can look up orders and products, then share your policies and tone. That lets a draft answer the question instead of asking for details.
03 Grow with every review +
Read her suggested reply, edit it if you need to, and press send. Nothing goes out without you, and every edit shapes the next draft.
Thoughtful by nature.ROOTED IN TRUSTYour inbox
Your inbox
deserves care.
Before you connect anything, here is what Willow does with your email.
- You choose what she reads.Pick the folders Willow may read, such as a customer service folder. She reads the emails there and nothing else.
- Nothing sends without you.Willow drafts the reply. You press send.
- She learns your store, and only yours.The replies you send teach Willow how your store answers. Your emails never train a model for anyone else.
- You can leave any time.Disconnect, and your data is kept for 30 days, then deleted.
Let good support take root.
Free to start. See what grows from there.